Our Promise

Accessories and Apparel

All Returns must be made within 10 days from delivery date.  Items MUST be unused/unaltered, along with proof of payment for return to be valid. All return items are subject to inspection and if item(s) are not in resalable condition return will be denied. Shipping costs are non-refundable. At this time we do not offer free return shipping. We are not responsible for packages lost in the mail and strongly encourage you to purchase tracking for your shipment. Refunds can take up to 10 business days to process from the date it is received. When return is processed, you will receive an email notification. Please allow additional time for your card carrier to process the return. 

Wine Sales

Mr. Wine Guy wants to ensure that you are completely and totally satisfied with your wine purchase.  If any wine purchased through Mr. Wine Guy is deemed as corked by the consumer, Mr. Wine Guy will arrange a replacement bottle be shipped to you at no cost to the consumer.  Mr. Wine Guy will also accept returns for any lost or damaged orders, verified by the shipping company.